Returns & Refunds
Not right for you? Here's how returns work.
Eligibility
Most items can be returned within 30 days of delivery, in the condition you received them. Some products carry an extended return window — where that's the case, it will be clearly stated on that product's page, and the longer window applies instead.
How to Start a Return
- Contact our customer service team with your order number
- We'll confirm your return is eligible and send next steps
- Send the item back once you've received confirmation
Refunds
Once we've received and checked your return, we'll process your refund to the original payment method. Please allow up to 5 working days for the refund to appear, depending on your bank or card provider.
Exceptions
Items that are damaged, used beyond normal inspection, or missing original packaging may not be eligible for a full refund. If you receive a faulty or incorrect item, contact us right away — this doesn't affect your rights and we'll sort it out.
Questions? Our team typically responds within 48 hours.